Frequently Asked
Questions & Answers.

Warranty

For products with a nominal service life ≥ 50,000 operating hours, SITECO provides a warranty for a period of 5 years in accordance with the warranty conditions. This warranty applies to all LED modules, LED control gear and other LED components used in luminaires for which a nominal service life of 50,000 operating hours or more is specified in the technical documentation.

For products with a nominal service life < 50,000 operating hours, SITECO provides a warranty for a period of 3 years in accordance with the warranty conditions. This warranty applies to all LED modules, LED control gear and other LED components used in luminaires for which a nominal service life of less than 50,000 operating hours is specified in the technical documentation.

The warranty period begins at the time of installation, but no later than three months after delivery by SITECO.

The warranty is valid under the following conditions:

  • The products are used in accordance with the product information and instructions for use.
  • The product is not exposed to mechanical stress.
  • If maintenance work is required according to the installation and operating instructions, its execution is documented.
  • Limit values for temperatures and voltages must not be exceeded.
  • This warranty covers only product failures caused by defects in material, construction or production.
  • This warranty refers exclusively to mortality above the nominal failure rate of 0.2 % per 1,000 operating hours. A decrease in luminous flux is normal up to a value of 0.6 % per 1,000 operating hours and is therefore not grounds for a warranty claim.
  • When replacing LED modules, there may be deviations in the lighting properties due to changes in the luminous flux of operated LED modules as a result of use and in the course of technical progress.
  • The specified lifetime is achieved when the luminaires are operated in accordance with the conditions specified by the manufacturer, the underlying standards and the applicable regulations.
  • This warranty covers all relevant deliveries after July 1, 2010, but not tunnel luminaires.

This warranty is void if LED luminaires and LED modules are modified or repaired without prior written approval from SITECO.

 

Warranty services

In case of failures exceeding the nominal failure rate, SITECO reserves the right to repair the defective components, supply replacement products or credit the customer with defective components. All ancillary costs incurred in connection with the warranty service (e.g. for dismantling and reassembly, shipment of the defective product, disposal, travel and travel times, lifting devices and scaffolding) shall be borne by the customer. Other costs, which are e.g. caused by the failure of the installation or other damages as well as consequential damages are not covered by this warranty. Warranty services are provided by SITECO until the warranty period of the original delivery is exhausted. The components or products returned to SITECO become the property of SITECO in the event of a warranty claim.

The warranty claim can be asserted by anyone against presentation of the invoice made out to him for the products described above, which are installed in a country of the European Community, in Macedonia, in Switzerland, in Finland, in Norway and in Turkey.

The warranty claim must be reported immediately after the occurrence of a defect by written notification to

Siteco GmbH
Claims Management
Georg-Simon-Ohm-Straße 50
83301 Traunreut
Germany

 

SITECO reserves the right to verify the validity of the warranty claim according to the warranty conditions.

This warranty does not limit the buyer's contractual or legal claims which he can assert against the seller or the manufacturer in accordance with the relevant provisions.

You can download the full warranty statement in one single document here.

Product take-back and disposal

Product take-back according to WEEE / ElektroG

In accordance with EU legislation, the companies of the SITECO Group have concluded agreements on the return and disposal of used products.

In Germany, for example, SITECO has commissioned ISD Interseroh Dienstleistungs GmbH, Cologne, to take and dispose of old products at its own expense.

SITECO only assumes the obligation to dispose of products placed on the market after 08/13/2005. The corresponding luminaires are marked with a crossed-out waste bin with a black bar underneath. Costs of delivery to the take-over points are borne by the last owner. The alternative Interseroh transfer points available to the last owner can be obtained from INTERSEROH.

The old SITECO luminaires marked in accordance with the ElektroG will be taken back beginning 03/24/2006. The last owner must ensure that the marked luminaires are returned and disposed of exclusively via the disposal company commissioned by SITECO.

Siteco GmbH is registered with the Elektro- Altgeräte Register (EAR) under the registration number DE88203383

Download WEEE information sheet
Download recycling certificate

General

The packaging legislation obliges first distributors of sales packaging to register their packaging for collection and recycling with a dual system as part of the producer responsibility.

The German Packaging Ordinance (VerpackV) dates back to 1991 and has been repeatedly amended since then. The aim of the regulation is to reduce the environmental impact of packaging waste and to promote the reuse or recycling of packaging.

A dual system is a collection system which ensures that used sales packaging is disposed of free of charge in all private households throughout Germany and for final private consumers.

 

Take-back of sales packaging from commercial customers

For transport packaging (§ 4 VerpackV), secondary packaging (§ 5 VerpackV) and sales packaging that accumulates at final commercial consumers (§ 7 VerpackV), participation in a recognized dual disposal system is neither possible nor necessary.

Rather, the collection and recovery of such packaging must be organized by the parties themselves. No recycling quotas are to be observed. In principle, it applies to all such commercial packaging that the supplier of the packaged goods is obliged to take back the empty packaging.

The contractual partner of Siteco GmbH is Interseroh with the contract number 80048 as operator of the take-back system.
With a nationwide recycling and logistics network of around 600 certified waste disposal partners, Interseroh organizes regular collection from over 100,000 commercial waste generation points and resource-saving recycling in a streamlined process throughout Germany.

Athttps://www.interseroh.de/leistungen/recycling/transportverpackungen/ our customers can easily and conveniently find the nearest disposal partner for them. At the same place you will find the information sheet on the disposal of transport packaging.

Download packaging disposal information sheet